The callback
Usually within one hour during business hours, and by the next morning for overnight submissions. We explain your benefits in numbers you can act on, not insurance jargon.
Pre-authorization
Most plans require authorization for detox, inpatient, and PHP. Our utilization review team submits the clinical justification and gets approval, typically the same day.
If coverage is limited
We tell you before you commit. Options include a different level of care, a payment plan, or single-case agreements with out-of-network insurers.
Scheduling
Once you say yes, we set an admission date and time, arrange transportation if needed, and send a packing list and pre-admission checklist.