Who answers
Admissions specialists trained in behavioral health and crisis communication. Many are in recovery themselves. Calls are answered 24 hours a day, including holidays.
What we ask
What substances are involved, how much and how often, any mental health diagnoses or medications, medical conditions, prior treatment, and your living situation. This is the ASAM assessment that determines the right level of care.
What you can ask
Anything. Cost, length of stay, what a day looks like, whether you can keep your phone, how family visits work, what happens with your job. Our team answers directly.
Calling for someone else
About half of our calls come from family members. We can talk through the situation, explain options, and coach you on the conversation with your loved one. We cannot admit someone against their will, but we can help you get them to yes.
What happens next
If treatment is the right step, we verify insurance on the same call and can often schedule admission for the same day.